Returns & Exchanges

At Rokid, we want you to be completely satisfied with your smart glass experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team via the online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Device

  Securely place the product in its original packaging, including all accessories, manuals, and cables to ensure your return is eligible for a full refund.

• 3.
  Ship to Rokid

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our technical team inspects the device and confirms its condition, your refund will be processed to your original payment method within 7-10 business days.