Frequently Asked Questions
Everything you need to know about your Rokid experience.
What is included in the standard Rokid device warranty?
Every Rokid device comes with a one-year limited warranty covering manufacturing defects and hardware malfunctions under normal use conditions.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days, while expedited options are available at checkout for delivery within 3-5 business days.
What is your return policy for open-box items?
We offer a 30-day return window. Items must be returned in their original packaging with all accessories included; a restocking fee may apply to opened electronics.
Are Rokid smart glasses compatible with prescription lenses?
Yes, our devices feature adjustable diopters for nearsightedness, and we also provide specialized frames for custom prescription lens inserts.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How do I update the firmware on my device?
Firmware updates are managed through the official Rokid App. Simply connect your glasses to your smartphone and follow the on-screen prompts to install the latest version.